Terms & Conditions

Please read these terms and conditions of use carefully before accessing, using or obtaining any materials, information, products or services. By accessing, the Aelfam Srls Company website, mobile or tablet application, or any other feature or other Aelfam Srls platform (collectively "Our Website") you agree to be bound by these terms and conditions ("Terms") and our Privacy Policy. If you do not accept all of these Terms, then you may not use Our Website. In these Terms, "we", "us", "our" or "Aelfam Srls Company" or "our website network" refers to Aelfam Srls Company, and "you" or "your" refers to you as the user of Our Website.

We may modify these Terms, for any reason at any time, by posting a new version on Our Website; these changes do not affect rights and obligations that arose prior to such changes. Your continued use of Our Website following the posting of modified Terms will be subject to the Terms in effect at the time of your use. Please review these Terms periodically for changes. If you object to any provision of these Terms or any subsequent modifications to these Terms or become dissatisfied with Our Website in any way, your only recourse is to immediately terminate use of Our Website.

1. We do not sell Travel Products
Aelfam Srls and our network sites does not provide, own or control any of the travel and ticketing services and products that you can access through Our Website, such as Museums Tickets, Activities Tickets, Guide Books, Art Books and accommodations, travel insurance (the “Travel Products”). The Travel Products are owned, controlled or made available by third parties (the “Travel Providers”) either directly (e.g. Tickets Company) or (e.g. Books Company). The Travel Providers are responsible for the Travel Products. The Travel Provider’s terms and privacy policies apply to your booking so you must agree to, and understand those terms. Further, the terms of the actual travel provider (Museums tickets, Guide Books, Art Books and hotel, tour operator, etc.) apply to your travel, so you must also agree to and understand those terms. Your interaction with any Travel Provider accessed through Our Website is at your own risk and Aelfam Srls does not have any responsibility should anything go wrong with your booking or during your travel.

The display on Our Website of a Travel Product or Travel Provider does not in any way imply, suggest, or constitute a recommendation by Aelfam Srls of that Travel Product or Travel Provider, or any sponsorship or approval of Aelfam Srls by such Travel Provider, or any affiliation between such Travel Provider and Aelfam Srls.

Aelfam Srls hosts content, including prices, made available by or obtained from Travel Providers. Aelfam Srls is in no way responsible for the accuracy, timeliness or completeness of such content. Since Aelfam Srls has no control over the Travel Products and does not verify the content uploaded by the Travel Providers, it is not possible for us to guarantee the prices displayed on Our Website. Prices change constantly and additional charges (e.g. payment fees, services charges, local taxes and fees) may apply, so you should always check whether the price asked for a booking is the one you expected. Some Travel Products may also be sold in another currency than the one preset or chosen by you for the display of the search results. Our currency conversion is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary and your payment provider (e.g. your credit card company) may charge conversion fees and apply another date’s currency rate.

2. Booking through Aelfam Srls
If you make a booking through Our Website for Travel Products, that booking is made with the Travel Provider named on the booking page and Our Website only acts as a user interface. Accordingly Aelfam Srls has no responsibility for the booking or the Travel Product because Aelfam Srls has no involvement in creating the description of the Travel Product, in defining the price and any fees, and in providing the Travel Products that you book. If you have any issues or disputes around your booking and/or the Travel Product, you agree to address and resolve these with the Travel Provider and not with us.

3. Intellectual Property
We, along with our corporate affiliates, the Travel Providers and other licensors own all of the text, images, software, trademarks, service marks or other material contained on Our Website. You will not copy or transmit any of the material except for your personal, non-commercial use. All copyright, trademark and other proprietary rights notices presented on Our Website must appear on all copies you print. Other non-Aelfam Srls product, service, or company designations on Our Website belong to those respective third parties and may be mentioned in Our Website for identification purposes only. You should contact the appropriate third party for more complete information regarding such designations and their registration status. Your use of and access to Our Website does not grant you any license or right to use any of the marks included on Our Website.

4. Use of Our Website
You may only use Our Website to search for legitimate Museums Tickets and travel deals and you may not use Our Website to make any false, fraudulent or speculative reservation or any reservation in anticipation of demand. By using Our Website you agree to comply with laws that apply to the your own country, including laws that apply to exporting technical data.

In addition, you agree not to do any of the following without prior express written permission of Aelfam Srls:

(i) access the site with any manual or automated process for any purpose other than your personal use or for inclusion of Aelfam Srls pages in a search index;
(ii) violate the restrictions in any robot exclusion headers on Our Website or bypass or circumvent other measures employed to prevent or limit access to Our Website;
(iii) deep-link to any portion of Our Website for any purpose;
(iv) use any device, software or routine that interferes or attempts to interfere with the normal operation of Our Website or take any action that imposes an unreasonable load on our computer or network equipment;
(v) reproduce, duplicate, copy, sell, trade, resell or exploit Our Website;
(vi) use any feature of Our Website for any purpose that is unlawful, harmful, or otherwise objectionable or inappropriate as determined by us;
(vii) post or distribute any material on Our Website that violates the rights of any third party or applicable law;
(viii) use Our Website to collect or store personal data about others;
(ix) use Our Website for any commercial purpose unless we've given you written permission;
(x) transmit any ad or promo materials on Our Website; or
We may, at our sole discretion, at any time and without advance notice or liability, suspend, terminate or restrict your access to all or any component of Our Website.

5. Intellectual Property Rights

5 Aelfam Srls respects your privacy and refers to the Privacy Policy for more information.

5.1 Intellectual Property Rights
The End User is not permitted to make public any of the intellectual property rights with respect to names, logos, formulas and any wording and music, for advertising purposes or otherwise, that are vested in Aelfam Srls, either directly or indirectly, and/or reproduce them or to otherwise use them or benefit from them, unless the prior written permission of Aelfam Srls has been obtained.

6. Links
Our Website may contain links to other websites that we do not operate or control and for which we are not responsible ("Other Websites"). We provide these links for your reference and convenience and do not endorse the contents of Other Websites and accept no responsibility for them or for any loss or damages that may arise from your use of them. You should refer to the separate terms of use, privacy policies, and other rules posted on Other Websites before you use them. You agree not to create a link from any website, including any website controlled by you, to Our Website.

7. Your Feedback
We encourage you to share your comments and questions with us here, but we may not be able to respond to all of them. Further, by submitting Feedback you are granting us an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to freely sublicense) to use, copy, modify, publicly perform, publicly display, reformat, translate, syndicate, republish, excerpt (in whole or in part) and distribute Feedback we receive from you for any purpose, including business, commercial, marketing, advertising, or otherwise. Our Network Website is operated by: Aelfam Srls - VAT IT04933560262 - REA TV 441452

8. Termination

Aelfam Srls may in its absolute discretion immediately terminate any agreement with you under these Terms at any time upon notice to you and/or, if you have a log-in account, by cancelling your membership and your access to your account. Aelfam Srls may suspend your use of the Aelfam Srls Services and/or Aelfam Srls Platforms without notice at any time, without incurring any liability to you whatsoever.

9. General provisions

The invalidity or unenforceability of any provision (in whole or part) of these Terms shall not affect the validity or enforceability of the remaining provisions (in whole or part). The whole or part of any provision which is held by a court of competent jurisdiction to be invalid or unenforceable shall be deemed deleted from these Terms.

These Terms are personal to you. You shall not be entitled to assign these Terms in whole or in part to any third party without our prior written consent.

These Terms represent the entire agreement between us and you and supersede and replace all and any previous terms, conditions, agreements and arrangements in respect of your use of the Aelfam Srls Services and/or Aelfam Srls Platforms.

Any failure by us to enforce any of these Terms shall not be considered to be a waiver of them or the right to subsequently enforce any of these Terms.

A person who is not a party to these Terms shall have no right to enforce any provision of these Terms.

Irrespective of the country from which you access or use the Aelfam Srls Services and/or Aelfam Srls Platforms, to the extent permitted by law these Terms and your use of the Aelfam Srls Services and/or Aelfam Srls Platforms shall be governed in accordance with the laws of Italy and you are deemed to have submitted to the non-exclusive jurisdiction of the courts of Italy to resolve any disputes which may arise hereunder.

10. Contact us

If you require further information about Aelfam Srls or have any suggestions concerning how to improve the Aelfam Srls Services and/or Aelfam Srls Platforms, please contact us.

Aelfam Srls is committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal information you provide to us.

Privacy Policy

This policy, together with our Terms of Service and Cookie Policy, sets out the approach that we, Aelfam Srls, take to the collection and handling of any such information and applies to all websites, mobile apps and other services operated by us such as newsletters and price alerts.

By using the Aelfam Srls you are deemed to agree to our use of your information in accordance with this policy. We encourage you take a few minutes to read through and contact us if you have any queries.

In the event of any changes to our approach, we will update this policy and post the latest version on this page – please check back regularly to ensure you remain up to date.

What kind of information does Aelfam Srls collect?

Most information that we collect from you is linked to non-personal identifiers such as anonymous User IDs or device IDs, and does not enable you to be identified as an individual in the offline world (“Non-Personal Information”). Such Non-Personal Information includes things like your browser type, the type of device you are using, access times, the website you arrived at Aelfam Srls from, the features or functionality you selected whilst using the Aelfam Srls Services and your general geographic location. In order to minimise the impact on your privacy, we will never knowingly collect more Personal Data than is strictly necessary to perform the activities described in this policy.

How and when does Aelfam Srls collect this information?

We collect information that you voluntarily provide to us during your use of the Aelfam Srls Services. Whether or not you provide us with this kind information is always entirely under your control.

In addition to information that you voluntarily provide to us, we also collect certain Non-Personal Information directly from you as you use the Aelfam Srls Services, as well as indirectly where it is provided to us automatically by the third party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner) that you connect to the Aelfam Srls Services from.

How does Aelfam Srls use this information?

We use your information to deliver the Aelfam Srls Services and the specific features and functionality you request. This includes things like generating the search results that most accurately match your search criteria, storing your Personal Information to enable you to pre-fill future booking forms, facilitating the completion of any bookings with a third party supplier via the Aelfam Srls Services.

To optimise & personalise the Aelfam Srls Services

In addition to using your information to deliver the essential aspects of the Aelfam Srls Services, we also use it to optimise and personalise your experience of the Aelfam Srls Services. For example, we will use cookies to remember your language and currency preferences and may also personalise your experience by highlighting or recommending certain information or tickets options that we believe is relevant to you based on your search history and use of the Aelfam Srls Services.

To deliver appropriate advertising

We use Non-Personal Information, such as what you have searched for on the Aelfam Srls Services or your general geographic location, to present you with relevant advertisements. For example, we may use third party advertisement retargeting services to send you an advertisement related to destination you have searched for. We will never use your Personal Information to do this unless you explicitly authorise us.

Cookie policy

When you visit Aelfam Srls network websites or make use of our services you automatically receive one or more cookies. The primary purpose for our use of cookies is to ensure the optimal delivery of our services. In addition, we use third party cookies for statistics and to analyse user behaviour. This policy explains in more detail the types of cookies we use, the purposes for which we use them and how you can block and remove such cookies.

What is a cookie?

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s web browser or device.

Blocking and removing cookies

Your browser may give you the ability to block or delete cookies should you wish to do so. Please see the ‘Help’ menu in your browser for further information. Please note that blocking all cookies will have a negative impact upon the usability of many websites, including our own. We therefore recommend that you permit the use of cookies when using our websites.

Our use of cookies

Cookies on our websites may be set by us, by third parties under contract with us, or by independent third parties such as advertisers.

Our site makes use of both ‘session’ and ‘persistent’ cookies. ‘Session’ cookies remember information from page to page for filtering and completing searches before being removed when you end your session. ‘Persistent’ cookies enable our websites to recognise you when you make return visits to us, and remain stored on your computer until deleted, or until they reach a specified expiry date. Persistent cookies placed on your computer as a result of your use of our websites will never be stored for longer than 2 years from the date of your last visit.

Why we use it and additional information


Essential cookies, as their name suggests, are vital to the proper functioning of the website. They enable us to remember your selections between pages, such as routes, dates and the number of travellers, meaning we can pass that information on to our booking partners without you ever having to re-enter it.

Performance/User Experience

We use cookies to make sure our website performs as it needs to, and to make sure the correct Tickets results are being delivered in accordance with your selections. We also use cookies to heighten your experience by recognising whether you are a first time visitor and remembering your preferences (such as language or currency type) and previous searches.


Optimisation cookies allow us to see and track anonymous use data such as click trends, so we can be certain the site offers you a consistently smooth, functional and pleasant experience.

We use third party service providers to assist us with optimisation.


Our website serves advertisements that are relevant to you by displaying interest-based advertisements. We also use advertising solutions delivered by the third parties listed below to serve you advertisements relating to the Aelfam Srls Services when you are on other websites.

These tailored advertisements are served by third parties using cookies which will track your behaviour across the web, using anonymous statistical rather than personally identifiable information, including information relating to your use of the Aelfam Srls Services, your location and demographic characteristics. Third party advertisers may also use cookies, for such purposes of ensuring relevant advertisements are being displayed, to help prevent the same adverts being served twice to the same user, and to ensure that adverts are correctly sized and don't detract from your experience of the site.

We work with the following third-parties to deliver interest-based targeted ads:

Google DoubleClick for Publishers (DFP)
Google Adsense for Search (AFS)
Google Adwords
Opt out
You can opt-out of third-party advertising networks using your information for interest-based advertising.

Your information will not be shared with our third party advertising network partners for the purpose interest-based advertising if you opt-out, however, you will continue to receive interest-based advertising from Aelfam Srls when using the Aelfam Srls Services.

Please note these opt-out mechanisms use a cookie on your device, and if you clear the cookies from your browser it will ‘forget’ the opt-out.


We also use cookies to monitor and understand more about how our websites and services are used and accessed, which in turn lets us optimise the user experience and build a website that suits the needs of our users and drive the direction of our business. We use Google Analytics who store cookies on your device to generate anonymous reports and statistics.
Google stores this information in accordance with their privacy policy.

Last updated: May 18, 2018